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Customer Service Survey

Click this link for survey: https://www.tsswcb.texas.gov/form/2022-customer-service-survey

In order to serve you better, the Texas State Soil and Water Conservation Board (TSSWCB) would like to know about your experience with us. For assistance, please reach out to: surveyattsswcb.texas.gov

Customer Service Survey

Overall how satisfied are you with the TSSWCB, their facilities, location, cleanliness and the access to the agency?
How satisfied are you that the staff identified themselves and were professional and courteous?
How satisfied are you with agency communications, including toll-free telephone access, and the average time you were on hold?
How satisfied are you with the length of time it took to transfer calls and get access to a live person or to get an email response?
How satisfied are you with the agency's ability to timely serve you, including the amount of time you waited for service in person?
How satisfied are you with the length of time it took to receive technical assistance?
How satisfied are you with the accuracy and timeliness of cost-share payments?
How satisfied are you with the accuracy/helpfulness of the written information or documentation you received with technical assistance and/or cost-share payments?
How satisfied are you with the ease of accessing information on the website such as listing of services and programs as well as whom to contact for additional information or to file a complaint?
How satisfied are you with any agency brochures or other printed information, including the accuracy of that information?
How satisfied are you with the agency's complaint handling process, including whether it is easy to file a complaint and receive a timely response?
Overall how satisfied are you that the TSSWCB is attentive to customer complaints?
Please send additional suggestions to survey@tsswcb.texas.gov, if you run out of space in the form.

"Protecting and Enhancing Natural Resources since 1939."

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