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Customer Service Survey

In order to serve you better, the Texas State Soil and Water Conservation Board (TSSWCB) would like to know about your experience with us. Please take the time to complete the following survey by May 1, 2018.

Customer Service Survey

What is your gender?
What is your Ethnicity?
What is your age group?
Overall how satisfied are you with the TSSWCB?
How satisfied are you that the staff is professional and courteous?
How satisfied are you that staff identified themselves adequately
How satisfied are you that staff is sufficiently knowledgeable?
How satisfied are you with our Water Quality Management Plan (WQMP) Program?
How satisfied are you with the length of time it took to receive WQMP technical assistance?
How satisfied are you with our Flood Control and Dam Rehabilitation Program?
How satisfied are you with the length of time it took to receive cost-share for Dam projects?
How satisfied are you with our Water Supply Enhancement Program?
How satisfied are you with the length of time it took to receive technical assistance for your water supply enhancement plan?
How satisfied are you with the accuracy and timeliness of cost-share payments?
How satisfied are you with the accuracy/helpfulness of the written information or documentation you received?
How satisfied are you with the ease of understanding the written information or documentation you received?
How satisfied are you with the handling of telephone calls/and or emails you've placed to the TSSWCB?
How satisfied are you with the length of time you wait to reach the right person on the phone?
How satisfied are you with the response you received from e-mailing our offices or staff?
How satisfied are you with the ease of finding information on our website?
How satisfied are you with the usefulness of information on our website?
How satisfied are you with the appearance and location of our facilities?
If you have filed a complaint with the TSSWCB how satisfied are you with the way your complaint was handled?
If you have filed a complaint with the TSSWCB how satisfied are you with the response you received regarding your complaint?
If you have filed a complaint with the TSSWCB how satisfied are you with the timeliness of staff in handling your complaint?
Overall how satisfied are you that the TSSWCB is attentive to customer complaints?

"Protecting and Enhancing Natural Resources since 1939."

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